Yes. Average wait time on resizing is three days unless otherwise discussed.
Your business cards say "barter." What does this mean?
It simply means that if a client doesn't have all of the money to purchase an item, I am willing to buy/take scrap precious metal, art pieces, or other items in trade for a portion of the payment. I guarantee my price for scrap gold and the like is super competitive.
Are any of your pieces plated or filled?
Absolutely not. The items you purchase from me will never be any less than 100% genuine.
Why will you not remove scratches and dents from plated items?
It is very simple: If a piece is plated, removing scuffs and dents generally leads to more damage. To remove scuffs and dents, many compounds and buffing is used which usually strips all the plate away and leaves the piece at its base metal. True you can have the piece re-plated, but it is generally more expensive than it's worth.
Ordering and Shipping FAQ
How do I order an item from Bryans Kreations?
Once you determine what you want to purchase, please contact me using my contact information on the home page. You can also contact me under our “contact” tab and fill out the form and submit it. This will be sent to my email and I will respond as soon as I can. We will then discuss the product you want, answer any questions you may have, and complete the order.
Is it safe to order from Bryans Kreations?
Yes, it is safe to order from Bryans Kreations. I use encryption technologies when transferring and receiving data from customers.
Will you ship a piece?
Yes, provided it is in the United States. I will pay for shipping via USPS and for insurance. I will also provide you a tracking number within 24 hours of shipping.
Custom Made FAQ
Do you make customized jewelry for customers?
Yes, I can create a customized piece of jewelry for a customer.
How do I get a customized piece made?
You will first need to fill out the customized jewelry form here. This form will allow me to get some basic information from you and see what your initial ideas are. After I receive and review this form, I will contact you to further discuss your customized piece of jewelry. Based on this information, I will give you a price amount. I do require that half of the final price be paid as a down payment before I begin creating anything. Once I receive your down payment and make the jewelry to show you, I will require the rest of the payment and will pay for it to be shipped directly to you.
How do I return or exchange an item I have purchased?
Items are accepted for a return or exchange after 30 days of purchase only if the item is still in saleable condition. Once I am notified, you will ship the item to my company’s address and I will refund you the payment. I only pay for shipping when items are sent to you in an initial purchase or exchange.
Can I return an engraved item?
No, I will not accept the return or exchange of an engraved item.
Are engravings available?
Yes, I do offer engravings on jewelry with the exception of few. You can select your preferred engraving type from monogramming, hand engraving, and machine engraving. I can help you determine which method is best for you if needed.
Monogramming (hand engraved): Three letters for $40 Hand Engraving: Three letters for $30 Machine Engraving: Three letters for $15
Engraved items cannot be returned or exchanged. Uppercase letters will only be used. Please allow an extra 1-2 days before your item can be shipped for delivery.
How do I know if an item can be engraved?
Please fill out the engraving form found here for me to review. There are particular items that will not be able to be engraved due to style and design. We can discuss your options further once I receive and review the engraving form.
Will you engrave a piece of jewelry I purchased somewhere else?
Yes, I can engrave other pieces of jewelry after an initial review of the product and the engraving form. You can find the engraving form here. The pricing remains the same.
Stone and Authenticity FAQ
Why do black diamonds sell for less than clear/white diamonds? Does that indicate a lower quality?
TRUE black diamonds are rare, which makes them roughly triple the price of a regular diamond. The diamonds you see in department stores and in my collection, if specified, are real diamonds, but they have been treated/irritated with various compounds and methods to give the "black" appearance. Due to this fact, I tend to cut the price by a quarter or more depending on weight and clarity.
Why do your art and autographed pieces come with PSA/DNA certification?
Art and autographs are the easiest, most duplicated pieces in the collections market. You used to be able to get/have a C.O.A or certificate of authenticity, however, these too have now become easily replicated and forged. PSA/DNA certification comes with a one-of-a-kind serial number that is linked to a world-wide database to trace and guarantee original authenticity. This number protects the buyer and myself, and though it may cost more, it is something I am glad to provide for my clients' peace of mind.
Repair and Care FAQ
How do I take care of my diamonds and gemstones?
In general, you should take your jewelry to get professionally cleaned once a year. Cleaning jewelry is one of the services I offer and can have yours sent to and from my location with you paying your shipping costs. In between these cleanings, you should use a non-abrasive cleaner of 6 parts water to 1 part ammonia with a soft, bristled brush. Continue reading for more specifics for various types of stones.
Avoid impact on hard surfaces. Use a mild solution of 6 parts water to 1 part ammonia with a soft, bristle brush.
Protect against impact on hard and abrasive surfaces. Avoid impact against other gemstones and precious metals. Don’t expose your gemstones to high temperatures, perfumes, or cleaning chemicals. Use a mild solution of 6 parts water to 1 part ammonia with a soft, bristle brush.
Gold and Platinum
Avoid exposure to cleaning chemicals and bleach. Store in a tarnish resistant box or pouch. Use a mild solution of 6 parts water to 1 part ammonia with a soft, bristle brush.
Avoid exposure to salt air and items containing sulfur. Wear your silver as much as possible as this allows for less needed care. Wash silver immediately after use with a mild detergent. Dry your silver immediately after washing and polishing. When polishing silver, do not use a polish with harsh chemicals. Use a soft cloth when polishing and a soft, bristled brush for decorative borders. Rinse polish off with soapy water and dry completely. Do not brush blackened crevices harshly as this will remove the darkened surface. Store in a tarnish resistant bag to keep silver dry and out of humidity.
Do you repair jewelry bought from other sources?
Yes, I will repair any jewelry after an initial review of the product and information on my repair form. You can find the repair form here.
How do I get something repaired?
Please fill out the repair form found here for an initial review and estimate. I will contact you with an estimate and will give you an address to ship your item to if you decide to proceed. Once I receive the item, I will do the necessary repairs and create a final billing statement. Once I receive your payment information and the payment itself, I will ship the item back to you and pay for shipping.